Deliver efficient service outcomes at scale when and where customers engage. Oracle Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.
Learn how Oracle elevates self-service, agent-assisted, and field service workflows Watch these on-demand webinars to learn how AI and other powerful capabilities within Oracle Service can elevate and automate service delivery at scale.
Oracle named a Leader in the IDC MarketScape for Service Lifecycle Management Platforms Discover the importance of connected capabilities in digital customer support, service request management, service planning, field service, spare parts, warranties, and recalls.
Help customers get answers faster, free your agents to handle more complex tasks, and reduce cost with self-service tools.
Give agents a complete, unified view of the customer plus intelligent tools to find answers, collaborate across the business and solve cases faster.
Schedule, route, and equip mobile workers to complete service activities at a customer’s home, office, or installed asset location.
Predict and prevent downtime, improve efficiency, and grow service-related revenue by automating workflows that connect customers, assets, and your field service teams with supply chain and billing.
Improve responsiveness and deliver consistent interactions, no matter which channel your residents choose to engage. Empower your teams to solve problems and provide service from anywhere.
Today’s customer service strategy is reactive, static, and focuses more on efficiency than the customer. Our vision for the future is one that breaks these stereotypes and provides your customers with predictive, unique, and hyper-convenient experiences.
The future of customer service is digital-first service Prepare to deliver digital-first experiences Exploring the power of predictive customer service Ease your customer’s frustrations ahead of time The important of offering unique service experiences Keep pace with changing consumer expectations Creating the convenience customers crave Help customers reach a resolution in minutesLearn why companies across all industries use Oracle Service to deliver differentiated and meaningful customer service experiences. Click on a logo to learn more.
With Oracle Service’s automated solutions, brands can give customers the power to easily find information and answers to their questions or engage with a live person when necessary.
Oracle offers solutions across multiple applications and customer touchpoints to help businesses connect data across service, marketing, sales, commerce, loyalty, finance, and supply chain. Customers receive more personalized and holistic service experiences, as well as more immediate problem resolutions, without having to engage a company at multiple touchpoints.
Help agents focus on high-value interactions by providing guided assistance, next-best-action recommendations, and automation for routine processes—all from within a single desktop application. Agents have more time to focus on high-value client relationships and revenue-generating opportunities.
Predict and prevent downtime, improve efficiency, and grow service-related revenue by automating the workflows that connect your customers and their assets to your teams, your supply chain, and your back office.
Oracle Customer Excellence Award nominations
The Oracle Customer Excellence Awards recognize transformational enterprises across industries and roles. Submit your nomination by March 29.
Find best practices and useful resources that can help you make the most of your Advertising and CX products. Whether you’re a new customer or are looking for ways to optimize or expand your implementation, you can find what you need.
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle Service. You'll find all of these resources and more in the Oracle Help Center.
Oracle University provides a variety of learning solutions to help you build cloud skills, validate expertise, and accelerate adoption. Learn more about the training and certification you can rely on to ensure your organization's success.
Cloud Customer Connect is Oracle's premier online cloud community. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. In addition, members are able to provide feedback on sales cloud, marketing cloud, and service cloud solutions—directly to Oracle development.
Power innovation with innovative partner applications and services. Find the most comprehensive list of sales cloud, service cloud, and marketing cloud applications in the Oracle Cloud Marketplace.
Customer service is all of the interaction points that a company has with customers after (and even before) they buy and use products/services. It includes digital self-service activities or assisted activities—through a contact center—with the purpose of offering product suggestions, troubleshooting issues and complaints, or responding to general questions. Great customer service is a competitive differentiator that promotes customer loyalty and advocacy.
The Oracle Playbook series
We've compiled the secrets to our people, process, and systems strategy. And we want to share them with you.
Gartner, Magic Quadrant for the CRM Customer Engagement Center, Pri Rathnayake, Wynn White, Drew Kraus, 1 November 2023
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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