What does the Illinois Department of Insurance do?
The Department works to ensure all insurance companies, HMOs, producers selling insurance in Illinois and other regulated entities obey state insurance laws. The Department provides consumer information and investigates complaints about companies and producers.
What types of complaints does the Department handle?
We handle most insurance complaints involving home, business, auto, health, HMO, life, credit, dental, etc. Complaints may include coverage issues, claim disputes, premiums, policy cancellations, refunds, and sales misrepresentations.
Does the Department investigate complaints against public adjusters?
Yes. We will investigate a consumer's complaint against a public adjuster. If you want to file a complaint against a public adjuster, please follow "The Complaint Process" below.
